IMPORTANT INFORMATION REGARDING A DATA BREACH

FÆNGSLET has been informed of a security breach involving our external booking system provider.

We have become aware that unauthorised individuals are impersonating FÆNGSLET and sending fraudulent messages to our guests via WhatsApp. The messages typically refer to a “reservation update” or a booking that is “awaiting verification” and contain a link to an external website. These messages are not from us. We are currently working to determine the cause of the incident.

We will never ask you to make a payment or provide your card details via a link sent through WhatsApp. 

The security breach means that unauthorised individuals may have gained access to guests’ reservation information, including names, contact details and information about their stay.

No payment information has been accessed.

What we recommend you do:

• Do not click the link or enter any personal or card information.

• Block and report the sender in WhatsApp.

• If you have already clicked the link or entered any information, we recommend that you contact your bank immediately and block your card, change any relevant passwords, and remain alert to suspicious messages or transactions on your card.

Your reservation with us has not been affected, and we look forward to welcoming you as planned.

If you are unsure about a message you have received or have any concerns about your booking, please feel free to contact us directly so that we can confirm whether the message is genuine.

For the latest information, please visit our website, which will be updated regularly.

Best regards,

FÆNGSLET